Now, before you dive into our fabulous collections, we want to make sure you’re up to speed on our terms & conditions. So, let’s get this Very important (somewhat boring) stuff out the way.

Before completing your order with us, please read through the terms and conditions carefully as this will govern our garment rental agreement with you. For further clarity on any of our terms & conditions, please feel free to contact us.

All terms & conditions automatically apply to you when you rent garments from Big Bad Batch, visit the website and click on the box indicating that you “agree to the terms & conditions” or by replying to us by email. You are accordingly bound by our terms & conditions as set out in more detail below: –

Bookings

• Bookings can be made via the website or in person during a consultation & fitting.
• Bookings are secured once the quoted booking-fee is paid in full.
• The Rental Cost is the full amount payable by you to rent the garment(s) for the rental period, dealt with in detail below. If there are any additional costs payable by you this will be indicated to you by us at the time of renting.
• In order to rent garment(s) you need to provide us with all the necessary information requested on our website.
• By entering into a rental agreement with us, you warrant that you are over the age of 18 years old and have the capacity to contract.
• If you are under the age of 18 years old, by booking with Big Bad Batch, you confirm that you have obtained consent from your parent/guardian.
• If you require a garment for the weekend, you are required to place your order prior to the Friday before such weekend in order for it to be delivered timeously. You will then be required to return the garment(s) the following Monday.
• Postage orders can only be sent on business days, Monday – Friday. Orders placed on the weekend or public holidays will be sent the following business day.

Rental & Returns

• Once a booking request is received, you will receive a quote for the rental of the garment(s).
• This quote will be valid for a period of 2 (two) days from date of quotation.
• The rental period is for a duration of 4 (four) days which includes the day of delivery and return.
• The rental period may be extended upon written request, subject to availability & payment of an additional rental fee.
• Should you return the garment(s) after the expiry of the rental period, you will be liable to pay a late penalty amounting to 25% (twenty five percent) of the total quoted rental fee for each day the product is late.
• The right to charge late penalties will be exercised in our sole discretion.
• You are required to provide us with the tracking details for the return of the garment(s) as proof of dispatch. In the event that the garment(s) does not arrive, and you are unable to provide us with proof of dispatch, you will be automatically liable to pay the replacement cost of the garment(s).
• In the event that the garment(s) does not arrive, and you are able to provide us with proof of dispatch, it is in our sole and absolute discretion to determine whether you will be liable for the replacement cost of the garment(s).
• In the unlikely event that you are dissatisfied with the garment(s), on receipt of same or if the garment(s) does not fit you, you are to notify Big Bad Batch within 2 (two) hours of delivery of the garment(s). Big Bad Batch will provide you with a credit for the full amount of the rental fee to use at Big Bad Batch.

Care

It goes without saying, but it needs to be said:

• Each garment must be treated with the highest standard of care – we want to give each garment as many wears as possible. So, let’s keep it respectful.
• You will not sub-hire the garment(s) to any third persons.
• The garment(s) will be inspected by a member of the Big Bad Batch team prior to delivery to you.
• Within 2 (two) hours of receiving the garment(s), you are to inspect & report any damage, defect, wear & tear or missing items. Reporting any damage, defect, wear & tear or missing items to us timeously serves to notify us of the condition of the garment(s), at the time of delivery to you. You will accordingly not be held liable to repair the reported damage, defect or wear & tear and Big Bag Batch will assist in replacing the garment(s) rented by you (subject to availability) or alternatively provide you with a credit to the value of the rental fee paid.
• All garments available to rent are dry cleaned by a professional company.
• You agree to not attempt to clean the garment(s) yourself or through a dry-cleaning company unless prior written consent is received from Big Bad Batch. If an attempt is made and it results in permanent damage to the garment(s), you will incur additional costs up to the replacement value of the garment(s).
• Big Bad Batch engages qualified seamstresses to mend & repair items.
• You agree to not in any way alter (temporarily or permanently) the garment(s) without prior written consent from Big Bad Batch.
• Big Bad Batch will try to repair (at your cost) any damage to the garment(s) arising from your rental of the garment(s).
• The damage charge will be determined after careful consideration as to whether the garment(s) can be repaired which includes, but is not limited to, tears/breaks, stains and any other damage.
• “Oopsie-Daisy” insurance is included in each rental fee. However, if an item is beyond repair, please let us know immediately.
• If the garment(s) is lost, stolen or damaged beyond repair, whether due to your own fault/negligence or another’s, then you will be liable to pay for replacement of the garment(s). In assessing the replacement value, Big Bad Batch will take into account, the demand of that garment(s) in the market, the availability to purchase that garment(s) in the market, the condition of the garment(s), and the rental fee that you have already paid. Charges can be up to 100% of the retail value in addition to the rental cost that you already paid.

Payments

• By accepting these terms and conditions, you authorise Big Bad Batch to charge the rental payment method according to the terms outlined herein. You certify that you are authorised to use the credit card/account you have provided, and you agree not to dispute the payment with your service provider once Big Bad Batch fulfils its obligations in providing the rental garment(s).
• Payment Options Accepted: Payment may be made via Visa, MasterCard cards or by electronic fund transfer into The Big Bad (Pty) Ltd bank account, the details of which will be provided when booking and/or on request. Card transactions will be acquired for The Big Bad (Pty) Ltd via Paygate (Pty) who are the approved payment gateway for all South African Acquiring Banks.
• Users may go to www.paygate.co.za to view their security certificate & security policy.
• After payment of the rental cost has been received, we will email you confirmation of your booking and all other relevant information.
• Big Bad Batch reserves the right to take all steps necessary to recoup any amounts owing as per the garment rental agreement, including the use of debt collection agencies and if legal action becomes necessary, legal costs on an attorney and client scale.
• If you have provided us with your credit card details then you authorise us to debit your card with any penalty fees, replacement fees payable in terms of these Terms and Conditions.
• Please be mindful that your order will only be processed once the payment reflects in our bank account.

Delivery

• It is your responsibility to be available at the delivery address provided at the time provided by you during your booking as the rental period will immediately begin to run once the garment(s) arrives at its destination. In the event that you miss the delivery and need to reschedule, you agree to be held liable for the additional delivery charge.
• Big Bad Batch will deliver the garment(s) on the date indicated by you, but you will need to complete your booking and pay for the amount quoted prior to 13h00 on a business day in order for delivery to take place the following day.
• If due to our or the courier’s negligence or fault, the garment(s) is not delivered to you on time, you will be provided with a credit for the full amount of the rental fee to use at Big Bad Batch.
• In the event that you provide an incorrect address or instruct the courier to leave the garment(s) with a third party, you will be held liable for the replacement value of the garment(s) should it go missing.

Social Media & User Content

• Make sure to tag @bigbadbatch_bybbw on Instagram or Facebook. Where the team from Big Bad Batch features customer content on our main feed, we offer you a R100 store gift card via email as a “Thank you”.
• We will never ask for your financial details via social media.
• You may submit content to our website, email and/or social media, including but not limited to comments, reviews & other user-generated content (“User Content”). By submitting User Content, you grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use, copy, modify, create derivative works based on, distribute, publicly display, publicly perform such User Content in all formats and distribution channels now known or hereafter devised.

Intellectual Property

• Our website and its contents, including not limited to text, graphics, logos, images and software are the property of Big Bad Batch & are protected by copyright, trademark and other intellectual property laws. You may not use or reproduce any of our intellectual property without our prior written consent.

Wardrobe Remix

• A consultation and styling session with Ricci Kalish (Big Bad Wolf) can be booked via email or through our social media platforms.
• A session will be secured when the consultation fee is paid in full.
• If a booking is cancelled within 3 (three) days prior to the session, you will be provided a credit for the full amount of the consultation fee.
• In the event that a booking is not cancelled within the 3 (three) days prior to the session, you will be charged a cancellation penalty of 25% of the consultation fee.

Changes to Terms & Conditions

• We reserve the right to review and amend any of these Terms & Conditions from time to time without notice to you.
• Big Bad Batch may change, suspend or discontinue any aspect of the website at any time, including such changes as the availability of any content, features or database. Any and all variations shall be incorporated into the updated editions of the website. The website may thus be updated, improved, changed or modified and this may be done at any time, without any notice.

Privacy

• By submitting any personal information to Big Bad Batch, you consent to the saving, processing and storage of your personal information such as name, identity number, address, contact number, and bank account details by Big Bad Batch.
• Big Bad Batch will endeavour to ensure that any personal information provided by the you is stored in a secure manner and will not be distributed without your prior written consent.

Indemnity

• You agree to irrevocably and unconditionally indemnify Big Bad Batch against all claims and/or actual or contingent losses, damages, costs or injury of any nature whatsoever which you may suffer or incur as a result of or in connection with the garment(s).
• You further agree that use of the garment(s) is entirely at your own risk.

Electronic Communications

• Email addresses used for any electronic communications are collected through the mode of voluntary registration, which registration shall be for those purposes only and shall only be used to distribute information for that sole purpose. This information shall not be sold or given to any third party.