Frequently Asked Questions

What is Big Bad Batch?
Big Bad Batch is a fashion rental service that allows individuals to rent high-quality, statement clothing & accessories for a limited period of time. It offers an alternative to traditional retail, allowing people to temporarily enjoy Statement pieces without the commitment of purchasing.
How does Big Bad Batch work?
The process of renting through Big Bad Batch involves selecting a garment(s) from our online store or during a Styling consultation By Big Bad Wolf. Using the calendar function book your four-day rental period. The Rented garment will then be delivered in a box, alongside a return waybill. On the final day the garment will be collected by a pre-arranged courier at your given address. Be sure that you are always contactable. For more info on Rentals & Returns.
Why Choose Big Bad Batch over traditional retail?
Big Bad Batch provides several benefits over buying. Firstly, it allows individuals access to designer, high-end & unavailable garment(s) at the fraction of the retail prices, making fashion more affordable & attainable. Secondly, it offers variety & novelty as renters can try out different styles without having to commit to a single item. Lastly, Big Bad Batch promotes sustainability by reducing clothing waste & the environmental impact caused by Fast Fashion.
Is Rental Fashion only for special occasions?
No, rental fashion is not limited to special occasions. While it’s popular for events such as weddings, parties or red-carpet moments, Big Bad Batch offers everyday clothing options too. Renters can find casual wear, office attire & maternity wear, catering to a wide range of needs & preferences.
Are Big Bad Batch’s items in good condition?
Yes, Big Bad Batch ensures that our items are maintained in excellent condition. Big Bad Batch uses the services of a highly qualified dry-cleaning service & seamstresses. Big Bad Batch has a cleaning & quality control process in place to ensure hygiene & longevity. Any noticeable wear or tear is repaired or replaced before being offered for rent again, ensuring customers receive items that are in great shape.
How long can you rent garment(s) for?
Big Bad Batch’s rental duration is 4 (four) Days inclusive. This means the day it is delivered & returned are included in the 4 days. We do not deliver or return on the weekend or public holidays. If you are renting a garment(s) for the weekend, be sure to receive the garment(s) on the Friday before your event & return it the Monday after. We do allow for an extended rental period at an additional cost. To extend your rental period you will need to email Hey@bigbadbatch.co.za.
What Happens if an item gets damaged while rented?
Big Bad Batch includes an Oopsie-Daisy policy within the rental fee to cover minor damages & normal wear & tear. However, significant damage or loss may incur extra charges or result in the renter being responsible for the full retail value of the item. It’s important to read & understand the Terms & Conditions of Big Bad Batch before renting any items.
Can you alter Big Bad Batch’s garments?
No, you may not alter or permanently change any of Big Bad Batch’s garment(s). For more information, please read our Terms & Conditions.
How Do I choose the right size when renting Big Bad Batch garment(s)?
Big Bad Batch has a researched & sensible sizing chart that can be found alongside each garment. Please make yourself familiar with Big Bad Batch’s Sizing Chart as it may differ with ones you have previously come across. You may also book a 30 minute Try on session or an hour Style Consultation with Ricci Kalish AKA Big Bad Wolf. For more information on Big Bad Batch’s Sizing.